Empresa:

Konecta

Descrição da Função

Saradnik za korisnicku podršku - Modni brend Lisabon

Da li voliš modu i rad s ljudima?

U kompaniji Konecta Portugal, vodecem medunarodnom BPO preduzecu, saradujemo sa jednim od najpoznatijih modnih brendova na svetu - i tražimo Predstavnika korisnicke službe koji tecno govori srpski jezik da se pridruži našem timu u Lisabonu!

Tvoja misija:

Kao Predstavnik korisnicke službe, biceš glavni kontakt za naše klijente - odgovaraceš na pitanja putem chata, telefona i e-maila, pružajuci izvanrednu uslugu i iskustvo koje odražava stil i eleganciju brenda koji zastupaš.

Tvoji zadaci:

• Pružanje podrške korisnicima putem chata, telefona i e-maila.
• Rešavanje upita brzo i sa empatijom.
• Vodenje tacne evidencije komunikacije sa korisnicima.
• Saradnja sa timom na unapredenju procesa korisnicke podrške.
• Ucešce u treninzima i programima razvoja veština.

Potrebne kvalifikacije:

• Maternji srpski jezik i najmanje B2 nivo engleskog.
• Iskustvo u korisnickoj podršci ili slicnim poslovima.
• Izvrsne komunikacione i organizacione veštine.
• Dobro poznavanje CRM alata i Microsoft Office-a.

Nudimo:

• Konkurentnu platu i dodatne beneficije.
• Kontinuirane obuke i mogucnosti razvoja.
• Dinamicno, multikulturalno i pozitivno radno okruženje.
• Priliku za napredovanje unutar stabilne medunarodne kompanije.

Lokacija: Lisabon, Portugal

Zaposlenje: Puno radno vreme

Ako želiš da povežeš svoju strast prema modi i komunikaciji - pridruži se Konecta Portugal i postani deo sveta vrhunske korisnicke podrške!

EN Translation

Serbian Speaker - Fashion Brand Support Lisbon

Are you passionate about fashion and customer excellence?

At Konecta Portugal, a leading BPO multinational, we collaborate with one of the most iconic fashion brands in the world - and we're looking for a Serbian-speaking Customer Service Representative to join our vibrant team in Lisbon!

Your Mission:

As a Customer Service Representative, you'll be the voice of the brand - helping customers through chat, phone, and email, while delivering a premium service experience that reflects the elegance of the brand you'll represent.

What You'll Do:

• Provide exceptional customer support via chat, phone, and email.
• Resolve inquiries efficiently and with empathy.
• Maintain accurate records of customer interactions.
• Collaborate with your team to continuously improve service standards.
• Participate in ongoing training and skill enhancement programs.

What We're Looking For:

• Native-level Serbian and at least B2 English.
• Experience in customer service or similar roles.
• Strong communication and problem-solving skills.
• Proficiency with CRM tools and Microsoft Office.

What We Offer:

• Competitive salary and attractive benefits.
• Continuous learning & development opportunities.
• A collaborative, multicultural, and positive work environment.
• A real chance to grow your career within an expanding global company.

Location: Lisbon, Portugal

Contract: Full-time

If you're ready to bring your passion for fashion and communication to the next level - join Konecta Portugal and make your mark in the world of customer experience!

Observações

Lisboa (Portugal)