Empresa:

Thoth AI

Descrição da Função

The Player Support Specialist is responsible for delivering high-quality customer support for an online gaming platform. This role involves managing in-game and email queries, providing technical assistance, addressing store reviews, and preparing support-related reports. The position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced, shift-based environment.

Job responsibilities

• Handle in-game and email support queries efficiently and accurately.
• Provide technical troubleshooting across gaming platforms.
• Respond professionally to app store reviews and player feedback.
• Resolve player complaints, suggestions, and inquiries.
• Monitor and report game anomalies.
• Collaborate with technical teams for issue resolution.
• Support process and content improvements.

KPI

• Accuracy: Deliver clear, correct, and helpful responses.
• Productivity: Handle a high volume of tickets without compromising quality.
• Customer Satisfaction (CSAT): Ensure positive player experiences with every interaction.

Requirements

• Great proficiency in one of the languages: German/French/Russian/Spanish/Italian/Turkish
• Must possess strong English skills across verbal, written, and reading comprehension.
• Ability to communicate effectively with diverse audiences.

Preferred skills

• Online gaming experience, familiarity with mobile, PC and Console games

Observações

Lisboa (Portugal)