Empresa:

LRQA

Descrição da Função

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customized assurance, cybersecurity, inspection, and training.

While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Key Responsibilities

• Plan complex visits/activities in line with or ahead of agreed business SLAs (ensuring utilization of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements).
• Provide a high level of specialist support to deliver a professional and responsive service to internal and external clients. This will include communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood.
• Follow the Request for Auditor's time process (both requesting office and receiving office) providing ample notice and correspondence aligned to agreed timescales, supporting the prioritization of key accounts.
• Responsible for the accuracy and completeness of data in our systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery our services.
• Develop a thorough understanding of our products, services, systems and processes.
• Build and maintain excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate.

The successful candidate should be able to demonstrate the following:

• Fluent in French and English
• Detail Oriented
• Analytical skills
• Problem Solver
• Customer support experience

Observações

Not Specified (Portugal)