Empresa:

Grupo Nortempo Portugal

Descrição da Função

Nortempo is currently looking for a P2P Support Specialist (M/F) for a client in the area of Porto.

RESPONSIBILITIES & MAIN TASKS

• Support the implementation of the Help & Support Centre strategy for P2P.
• Prepare and keep process documentation and knowledge base up to date.
• Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
• Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
• Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
• Contribute to the optimization, standardization & efficiency of processes and systems.
• Manage training administration.
• Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.

JOB REQUIREMENTS

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (mandatory)
• 1 to 3 years of experience in a similar position and/or experience in P2P processes (mandatory)
• Fluency in English
• Good knowledge of MS Office tools
• Knowledge of service desk systems.
• Experience with ServiceNow is a plus
• Good knowledge of Finance processes, with focus on Accounts Payable
• Strong Continuous Improvement mindset
• Experience in process implementation and/or improvement
• Effective communication skills and analytical capabilities
• Ability to handle confidential and sensitive information with tact and discretion
• Strong customer focus
• Proactive and Organized
• Ability to work with many interlocutors/teams
• Ability to work under pressure and to define priorities accordingly

OFFER

• Attractive salary
• International and friendly working environment
• Flexible schedule
• Hybrid regime (2 day at home per week)
• Contract for 12 months (possibility to extend)

NORTEMPO EMPRESA DE TRABALHO TEMPORÁRIO, S.A. (nº Alvará 66 de 31/10/1991)

Observações

Not Specified (Portugal)