Empresa:

ManpowerGroup

Descrição da Função

The Order to Cash Credit & Collections Specialist role is responsible for executing day-to-day responsibilities within the areas of Credit Management, Collections and Disputes Management, while adhering to standard processes and procedures. Additionally, will work collaboratively with external customers and internal, cross-functional teams at various levels to resolve issues. This role requires exceptional customer service skills, a strong attention to detail, and the ability to work independently while assuming ownership of an assigned portfolio of accounts.

Core Responsabilities:

• Monitor aged receivables and perform customer outreach to collect past due payments.
• Maintain detailed records of customer correspondence.
• Provide regular feedback on the health of the assigned portfolio.
• Assist customers with dispute resolution and escalate through the proper channels, if needed.
• Provide support on escalated issues, including such from the BPO and oversight the end-to- end billing activities.
• Perform customers' credit assessment and reassessment and provide support during contracts negotiation.
• Evaluate customer credit worthiness and the likelihood of timely repayment.
• Partner with internal departments to ensure timely cash collections and disputes resolution.
• Provide feedback to the O2C Team Lead to ensure the relevance, accuracy and completeness of process maps and desktop procedures.
• Contribute to the analysis and continuous improvement of the assigned portfolio's DSO.
• Adhere to policies related to the O2C process.
• Assist with external and internal audit requests, providing support where needed.
• Performs special projects and other duties as assigned.

Skills & Competencies:

• Strong Customer Service Focus to both internal & external customers.
• Experience in customer facing-roles specifically covering O2C processes.
• Strong client service mentality: able to collaborate with stakeholders, employees, customers to deliver a positive experience.
• Strong grasp of basic accounting concepts and how O2C processes impact the company's working capital targets and financial performance.
• Solid understanding of Credit Management concepts, including reading and interpreting credit reports and financial statements.

Observações

Porto (Portugal)