Descrição da Função

Elementis | Order Management Representative

Your new company

Elementis is a global specialty chemicals company, with over 1,300 employees working at 23 locations across the globe. They create high-value specialty additives that enhance the performance of their customers’ products and make a positive change in the world.

Elementis is establishing a new office and modern laboratory in Porto, Portugal. They offer exciting roles in Research & Development, Human Resources, Finance, Logistics, Customer Service, Regulatory/Product Stewardship, Sales & Marketing, providing a diverse range of opportunities to grow and make an impact. Most of the roles are regional or global.

Your new role

Customer Order Processing and Management 

• Process all assigned/shared customer orders efficiently (standard sales orders, consignment replenishment/release, reconciliation and billing)
• Liaise with Supply Planning or propose alternative arrangements with customers regarding materials and delivery dates 
• Monitor supply and demand to ensure availability for production and distribution to customers

 

Communication and Issue Resolution:

• Route and process incoming calls on ACD (Automatic Call Distribution) line
• Monitor and manage group mailbox distribution
• Escalate critical availability issues to relevant teams and managers 

 

Financial Management and Documentation: 

• Collaborate with the credit department to investigate past due invoices and resolve accounts receivable and credit hold issues
• Ensure timely release and accuracy of invoices, debit, and credit notes in the ERP order-to-cash model

 

Continuous Improvement and Goal Achievement:

• Actively contribute to the continuous improvement of administrative systems and processes
• Participate in achieving organisational and departmental goals

 

Customer Relations and Professionalism

• Maintain a high level of profissionalizar and positive rapport with every customer 
• Support uninterrupted customer service support and experience by providing account coverage and back up during absences 

What you’ll need to succeed

• Bachelor's degree preferred. Associate degree.
• Experience of working within a customer-serviced related role required
• Advanced Microsoft Office (Excel, Word, etc.) and good knowledge with JD Edwards would be an advantage
• Verbal and written fluency in English

This position will have an hybrid regime with a minimum of 3 days in the office. Whilst this role will be based at the Porto Hub, there will be occasions where you may be required to travel to other Elementis sites

Contacto

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