Descrição da Função

About Us: MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction.

Job Summary: The Hotel Operations Manager oversees all aspects of hotel operations, ensuring the highest standards in guest service, housekeeping, maintenance, and food & beverage. This role involves managing department heads, optimizing efficiency, and supporting the hotel’s overall strategic goals in coordination with the General Manager.

Key Responsibilities:

§ Oversee daily hotel operations and ensure smooth coordination between departments.

§ Supervise department managers (Front Office, Housekeeping, F&B, Maintenance, etc.).

§ Monitor service quality and implement operational standards.

§ Analyse performance metrics and guest satisfaction to drive improvements.

§ Manage operational budgets and control costs effectively.

§ Support recruitment, training, and team development initiatives.

§ Handle guest complaints and resolve issues efficiently.

§ Ensure compliance with health, safety, and regulatory requirements.

§ Collaborate with sales and marketing to drive revenue and occupancy.

Requirements:

§ Degree in Hospitality Management, Business Administration, or related field (preferred).

§ Proven experience in hotel operations management or similar roles.

§ Strong leadership, organizational, and communication skills.

§ Ability to multitask and thrive in a fast-paced environment.

§ Flexible working hours, able to adapt to the demands of the role.

§ Portuguese and English languages (additional languages are a plus).

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