Empresa:

Unlimit

Descrição da Função

About Edra:

Edra Retreats is a company dedicated to creating unforgettable experiences for group retreats and company off-sites. Our properties are designed to foster connection, relaxation, inspiration, and focus. We've been growing consistently (over 50% YoY growth for the past 3 years) and are preparing to raise a new investment round to finance expansion and internationalization.

About Unlimit:

Edra is incubated by Unlimit, an innovation consultancy helping large companies accelerate their innovation roadmaps using startup and lean methodologies. The team is composed of ex-McKinsey consultants, startup founders with 2M+ active users, and former corporate innovation managers. In Portugal, Unlimit works with top companies like NOS and EDP, and connects them with the best global startups in AI, Fintech, Cleantech, and other fields.

Who We're Looking For:

We're looking for someone with Hospitality/Short-Term Rentals experience, a strategic and entrepreneurial mindset, who is curious about technology and passionate about optimizing business operations with AI. This is a hands-on role focused on analyzing internal and external processes for improvements and leading guest relations and operations.

Responsibilities:

End-to-End Operations Management

• Own daily operations across Edra properties, ensuring seamless execution of stays from pre-arrival to check-out
• Coordinate and manage cleaning teams, maintenance providers, and external vendors
• Ensure properties are always guest-ready and meet high-quality standards
• Troubleshoot operational issues in real time (e.g., maintenance failures, guest incidents, logistics issues)
• Continuously improve SOPs and operational workflows across all properties

Guest Experience & Communication

• Act as a key point of ownership for guest experience before and during stays
• Ensure fast, high-quality responses to guest requests, issues, and special needs
• Handle escalations, complaints, and sensitive situations with professionalism and judgment
• Identify opportunities to enhance the guest journey (before, during, after stay)
• Maintain consistency with Edra's tone, positioning, and service standards

Operational Systems & Process Optimization

• Analyze internal workflows (guest communication, cleaning coordination, issue resolution) and identify inefficiencies
• Design and implement scalable processes to improve speed, quality, and reliability
• Standardize operations across properties while adapting to each property's constraints
• Monitor operational KPIs (response time, issue resolution, guest satisfaction, turnaround efficiency)

AI Integration & Automation

• Identify opportunities to automate repetitive operational and guest communication tasks using AI and no-code tools
• Implement and manage AI-driven workflows (e.g., guest messaging, internal task routing, data enrichment)
• Collaborate with Unlimit's tech team to deploy and improve AI tools (chatbots, automation flows, internal systems)
• Train and refine Edra's proprietary AI systems using real operational and guest data
• Measure the impact of automation on efficiency, cost, and guest experience

Strategic & Expansion Support

• Contribute to scaling operations across new properties and geographies
• Support documentation and insights for fundraising and expansion initiatives
• Provide on-the-ground operational input for strategic decisions
• Stay informed on hospitality, PropTech, and AI trends relevant to Edra

Interests:

• Strong interest in hospitality operations, guest experience, and service excellence
• Curiosity about AI, automation, and how technology can improve real-world operations
• Interest in building systems that scale (not just executing tasks manually)
• Motivation to work in a fast-growing, entrepreneurial environment
• Interest in real estate, short-term rentals, or PropTech

Languages:

Fluency in English and Portuguese (written and spoken).

Skills:

• 4-10 years of experience in hospitality, short-term rentals, or similar operational environments
• Strong ability to coordinate multiple stakeholders (cleaning, maintenance, guests, vendors)
• Excellent problem-solving under pressure and in real-time situations
• High attention to detail and operational reliability
• Experience managing or improving operational processes

Attitude:

• Self-starter with a proactive, hands-on approach.
• Highly organized, responsive, and detail-oriented.
• Comfortable working in a fast-paced and evolving environment.

Why Join Us?

• Flexible schedule and hybrid work model.
• Be at the center of a tech transformation in a fast-growing hospitality business.
• Work across diverse areas-from AI to operations to fundraising.
• Join a collaborative team where your input has real impact.
• Contribute to meaningful change in how people connect and experience retreats.

Observações

Lisboa (Portugal)