Empresa:

KLx

Descrição da Função

About KLx

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.

Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

The main mission will be:

KLx is expanding, and we are seeking an experienced Operational Risk & Business Continuity Manager to enhance our operational resilience and strengthen our internal control framework. In this role, you will play a central part in ensuring that KLx operates in full alignment with the Crédit Agricole Risk Management model. Reporting to the Head of Compliance & Risk, you will reinforce the team by leading the identification, assessment, and mitigation of transversal operational risks, while also developing and maintaining robust business continuity and crisis management frameworks.

Operational Risk Management

• Identify and assess operational risks across processes, products, and business units;
• Perform and maintain RCSAs, including control testing and documentation of risk/control gaps;
• Monitor operational incidents and loss events, ensuring root cause analysis and remediation;
• Develop and maintain the operational risk framework, policies, and governance standards;
• Track and report KRIs, producing dashboards and insights for management and committees;
• Support business units in documenting processes, risks, and controls, promoting risk awareness;
• Review and challenge new initiatives and change activities to ensure risk considerations are embedded;
• Follow up on new compliance procedural norms by Crédit Agricole and other applicable regulations and decline them locally ensuring the local procedural repository update;
• Monitor of non compliance risks, including policy breaches, regulatory obligations, and adherence to standards;
• Support investigations and remediation of compliance breaches, and contribute to regulatory reporting.

Business Continuity & Crisis Management

• Lead the development and maintenance of the Business Continuity Plan (BCP);
• Coordinate Business Impact Analyses (BIAs) across departments;
• Organize and facilitate crisis management exercises and scenario testing;
• Ensure alignment between continuity plans, IT disaster recovery, and operational processes;
• Liaise with the Information Systems Risk Manager, IT Head, CISO and other relevant stakeholders for risk analysis;
• Maintain crisis communication protocols and escalation procedures;
• Support rapid response during incidents, ensuring effective coordination and documentation.

Governance & Culture

• Promote a strong risk and compliance culture, embedding ethical behavior and accountability across the organization;
• Ensure policies and procedures are communicated, understood, and consistently applied throughout all business units;
• Strengthen the organizational culture through training and frequent awareness.

Who you are:

• Masters degree in Management, Economics, Finance;
• At least 5 years of experience in operational risk management, business continuity or related fields in regulated industries (banking, insurance);
• Strong understanding of risk frameworks, business continuity standards and latest regulatory requirements ( ex. DORA);
• Familiarity with risk management tools and reporting systems;
• Excellent analytical, problem solving, and communication skills;
• Ability to work cross functionally with different stakeholders;
• Strong interpersonal awareness and a positive workplace attitude
• Proactive, structured, and comfortable managing multiple priorities;
• Working proficiency in English (French is a plus).

What we Offer:

• Competitive Salary + Bonus + Flex Benefits + Health Insurance;
• Hybrid working model, allowing you to combine onsite and offsite work;
• Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport;
• Canteen facilities (Breakfast + Lunch);
• Parking upon request (option to charge electrical cars);
• Free coffee, hot chocolate and fruits;
• Training (Hard and Soft Skills);
• International environment with more than 15 nationalities;
• A people oriented and friendly working environment.

Observações

Lisboa (Portugal)