Descrição da Função

ME Lisbon is a luxury lifestyle hotel located in the heart of Lisbon, part of the prestigious Meliá Hotels International group. Known for its avant-garde design, exceptional service, and vibrant atmosphere, ME Lisbon provides unique and memorable experiences for both leisure and business travelers.

Mission: As Night Auditor, you will be responsible for ensuring guest satisfaction overnight, handling check-ins, check-outs, and requests with warmth and professionalism. Additionally, you will manage financial reconciliations and reporting tasks, guaranteeing accuracy and compliance with company standards.

What will you have to do?

- Deliver exceptional guest service during the night shift, including check-in, check-out, and handling special requests.

- Monitor and oversee hotel safety and security overnight, ensuring a safe environment for guests and colleagues.

- Perform daily auditing and reconciliation of financial transactions, ensuring accuracy and compliance with internal procedures.

- Prepare nightly reports and share relevant updates with management and morning teams.

- Coordinate with other departments, including Housekeeping and Maintenance, to address guest needs efficiently.

- Handle guest feedback, inquiries, and complaints professionally and promptly, always aiming to exceed expectations.

- Ensure the Front Office area is well-organized and ready for morning operations.

- Support the implementation of brand standards and operational procedures, maintaining the highest level of service excellence.

Perfil do Candidato

What are we looking for?

- Previous experience in a Front Office or Night Auditor role, ideally in a luxury or lifestyle hotel.

- Fluent in Portuguese and English (spoken and written), additional languages are a plus.

- Strong numerical and analytical skills with attention to detail for auditing and reporting tasks.

- Excellent communication and problem-solving abilities, with a proactive and guest-oriented mindset.

- Knowledge of hotel PMS systems (Opera experience preferred).

- Ability to work independently overnight, demonstrating responsibility and initiative.

- Degree or certification in Hospitality Management or related area preferred.

Contacto

Clique aqui para responder a este anúncio.