Empresa:

Optiwisers

Descrição da Função

Microsoft Dynamics 365 CRM Platform Engineer

Lisbon / Hybrid International Environment ? (Optional Travel)

? Start Date: ASAP

Your Mission

Join a dynamic international team to design, build, and optimize Microsoft Dynamics 365 Customer Service / Contact Centre solutions. You will play a key role in delivering scalable, integrated, and intelligent customer engagement platforms, leveraging Power Platform, Azure, and cloud integrations.

? What You'll Do

• Collaborate with Microsoft and cross-functional teams to design and configure D365 CRM solutions
• Develop and customize Dynamics 365 CRM (PCF controls, plugins, web resources, JavaScript)
• Build and enhance Power Platform solutions (Power Apps, Power Automate, Admin Centre)
• Design and implement integrations between D365, Azure services, and AWS ecosystem
• Develop custom APIs to support automation and system interoperability
• Configure and manage Azure Communication Services & Event Grid (CCaaS scenarios)
• Design and enhance chatbot solutions using Microsoft Copilot Studio
• Support voice channel integrations and event-driven architectures
• Ensure proper documentation, knowledge transfer, and backlog alignment

What You Bring

• Strong experience with Microsoft Dynamics 365 CRM (Customer Service / Contact Centre)
• Hands-on expertise in Power Platform (Power Apps, Power Automate)
• Proven development experience in PCF, plugins, JavaScript, and web resources
• Solid understanding of API design and integration best practices
• Experience with Azure services (Communication Services, Event Grid)
• Knowledge of chatbot development (Copilot Studio)
• Experience with hybrid cloud integrations (Azure + AWS)
• Strong problem-solving, communication, and stakeholder management skills
• Familiarity with ITIL or service management frameworks

What Makes You Stand Out

• Experience in CCaaS / Contact Centre architectures
• Exposure to AWS architecture and integration patterns
• Background in airlines or travel industry
• Strong end-to-end ownership mindset in complex environments

What's in It for You

• Work on cutting-edge customer engagement platforms
• Exposure to AI-driven solutions (Copilot, chatbots, automation)
• International, collaborative, and fast-paced environment
• Opportunity to grow in cloud, integrations, and enterprise architecture

Interested?

Apply now and be part of a team shaping the future of digital customer experience and cloud-based contact centres

Observações

Lisboa (Portugal)