Descrição da Função

What will be your mission?

 

As Maitre Assistant, you will support the Maitre in directing and organizing the activities and services of a hotel food and beverage outlet in the hotel's continuing effort to improve guest and team member satisfaction and maximize the financial performance in areas of responsibility. 

What will you do?

 

• Coordinate day-to-day operations, ensuring processes and procedures related to product set ups, quality and service meet brand standards. 
• Help in the organization, coordination and assignment of the activities, tasks and shifts of the restaurant staff. 
• Supervise service of all F&B team members for all areas under his/her responsibilities.   
• Ensure the team members know and offer the different products and services available at the hotel’s restaurant. 
• Make sure that all information communicated by hotel in-house commercial department is received and properly executed by the F&B team.  
• Supervise the assembly of the hotel rooms in the organization of events.  
• Maintain a direct and frequent contact with guests to ensure that guests’ expectations are meet. 
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 
• Handle and monitor guest concerns and provide customer satisfaction. 
• Review and supervise the correct application of upselling and cross selling techniques in the F&B team. 
• Collaborate in the control of the expenses within all areas under his/her responsibilities.  
• Ensure compliance with health, safety, sanitation and alcohol awareness standard. 

What are we looking for?

 

• At least 2-3 years of F&B experience preferably in a hotel/service industry of similar size and complexity. 
• Vocational training on hospitality/F&B. 
• Fluency in local language is a must and knowledge of English is highly valuable. 
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and POS system.
• People and customer oriented.
• Management and organizational skills.
• Focus on detail.
• Interpersonal and communication skills.
• Flexibility to respond to a variety of work situations. 
• Ability to work independently and as part of a team. 

Contacto

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