• Step into a company that challenges the status quo and gives you room to thrive.
• A growing organization committed to growth and innovation.

Description

• Develop and maintain the internal digital knowledge repository, ensuring a scalable structure with clear taxonomies and interconnected topics;
• Validate, standardise and continuously update procedures, rules, workflows, definitions, regulations, best practices and other operational content;
• Work closely with departments such as Sales, Debt Management, IT and Billing to capture critical and tacit knowledge and ensure accuracy and regulatory compliance;
• Organise information in relational databases (e.g., SharePoint, MariaDB, SQL) to support integration with automation tools and AI models;
• Ensure consistent metadata, versioning and content governance across the knowledge base;
• Prepare knowledge in structured formats suitable for AI-powered assistants, internal search engines, and automated response systems;
• Support the creation of FAQs, training materials, and other internal enablement resources.

Profile

• Degree in Law, Information Science, Data Management, Library Science, Public Administration, or a related field;
• Proven experience in knowledge management, content management, or content validation;
• Advanced proficiency with collaboration and documentation platforms, such as Notion, Confluence, SharePoint, or similar tools;
• Basic knowledge of/or strong willingness to learn relational databases (e.g., MariaDB, SQL);
• Familiarity with version control tools and knowledge management systems;
• Interest in leveraging AI-based tools (e.g., bots, copilots) and integrating them into knowledge bases;
• Native or fluent Portuguese (mandatory);
• Professional proficiency in English (preferred);
• Capacity to structure, synthesise and organise complex information.

Job Offer

• A great opportunity for career growth.