Join a dynamic global team dedicated to ensuring the safety and trustworthiness of our clients' online marketplace

Description

Handle customer, Sellers and creator inquiries with professionalism and efficiency, achieving to specific standards;

Investigate reported issues to identify root causes and provide effective resolutions, ensuring excellent service delivery;

Escalate critical or high-risk cases promptly to the appropriate channels;

Collaborate with cross-functional teams to resolve customer issues, ensuring timely follow-up and resolution;

Proactively identify and address recurring issues to enhance operational processes and improve the overall customer experience;

Maintain adherence to established procedures and guidelines to consistently deliver quality customer service;

Foster long-term relationships with sellers to enhance client's Ecommerce platform;

Support various ad-hoc projects and initiatives based on business needs;

Profile

Fluency in both German and English, wit the ability to communicate effectively in both languages;

Willingness to work collaboratively with team members and other departments to address customer issues and improve service delivery;

Good communication Skills;

Job Offer

A good opportunity for your professional growth;