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Junior Credit Controller (Fluent In Spanish) (M/F)


10.05.2023 | Lisboa | Referência: 2075156


Junior Credit Controller (Fluent In Spanish) (M/F)


Welcome to Hays

At Hays, we believe in being long-term partners to our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn't just about being part of a global business leader; together with over 12,000 people worldwide, you'll be making a difference in the world of work.

Your new role

The Junior Credit Controller will report to the Credit Control Team Leader and Credit Control & Invoicing Manager. This person will be responsible to keep customer accounts up to date and monitor them on daily basis, ensure timely payment of all customer debts through an organized and rigorous debts recovery method and provide an excellent service to internal and external customers in order to achieve the established collection objectives. You will be responsible for:

  • Daily registers of all customer receipts keeping the accounts always up to date.

  • Follow up on customers through daily contacts by phone and email.

  • Interact with external customers and, where appropriate, take the necessary steps to resolve sues.

  • Maintain the payment terms of customers correctly.

  • Perform the initial credit assessment of clients under team leader supervision

  • Carry out the Quality process in the Permanent Business Unit.

  • Keep the records in the software up to date.

  • Keep the records in the department files up to date.

  • Interdepartmental interaction for problem solving with team leader support.

  • Establish contact with consultants and managers when necessary.

  • Deal effectively and professionally with internal customers.

  • Perform all administrative work related to the function and the credit control and collection department.

  • Identify and report any issue that may involve delay in receiving by attracting the attention of Team Leader or Manager.

What you'll need to succeed

The ideal candidate should have:

  • Training in area relevant to the function.

  • Knowledge of Office (especially Excel), Outlook and Internet.

  • Independent level of Portuguese

  • Knowledge of Spanish - Conversation and elementary writing

  • Knowledge of English (preferred)

  • Navision Knowledge (preferred)

  • Written and verbal communication skills.

  • Organization and archive capability.

  • Responsibility.

  • Ability to adapt to repetitive tasks.

  • Interest for the administrative work.

  • Team player.

  • Respectful for the hierarchy.

  • Spirit of initiative and curiosity.

  • Progressive ability to organize agenda and priorities.

  • Professional dealing with colleagues and superiors.

  • Guidance for the Internal Client: answers to questions and questions with civility, in a professional and timely manner, with the support of superior.

  • Resilient - able to handle customers/difficult situations.

  • Ability to work in stress circumstances and with deadlines.

What you'll get in return

Believing that personal growth leads to professional progression, you will feel heard, valued and assured that we care about your wellbeing, in an inclusive environment where you can be yourself. This will enable you to reach your full potential, broadening your ability to make a positive impact on the world of work and leading to your own personal success.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.