Empresa:

Workster

Descrição da Função

Italian-Speaking Technical Support Advisor Consumer Products

Workster is partnering with a global customer experience leader to hire a Technical Support Advisor. You will be the first point of contact for clients, providing high-quality after-sales support via phone and email, ensuring customer satisfaction through clear communication, problem-solving, and guidance.

This is a great opportunity to join a collaborative support team where your technical and interpersonal skills make a real impact, helping customers get the most out of the company's products.

Key Responsibilities

• Provide technical support to customers via phone and email
• Conduct initial diagnostics using internal procedures and resources
• Escalate complex issues to specialized teams when necessary
• Proactively assist customers to improve satisfaction, using tutorials, guides, and support articles
• Communicate clearly regarding product information, order tracking, and minor problem resolution
• Handle customer complaints professionally and effectively
• Use multiple internal software tools to manage and document support cases
• Identify opportunities for cross-selling or offering complementary solutions when appropriate

Requirements

• Fluent in Italian (C1) and English (B2)
• Previous experience in technical support, customer service, or call center environments preferred but not mandatory
• Excellent communication skills, both written and spoken
• Ability to diagnose issues and explain solutions clearly and simply
• Comfortable using multiple software tools simultaneously
• Strong multitasking, organizational skills, and adaptability
• Cross-selling or upselling experience is a plus
• Eligible to work in Portugal

What We Offer

• Full-time, stable employment with paid training and onboarding
• Friendly, inclusive team with opportunities for growth and ongoing learning
• Option to work remotely or onsite with relocation and accommodation support
• Continuous coaching and professional development programs
• Competitive salary: €1000 x 14 months + €100 monthly performance bonus + meal allowance €7.23/day
• Private health and dental insurance, life insurance
• Laptop and mobile phone for work (and personal use)
• Additional perks: language course subsidies, office amenities, and social activities

Location: Lisbon, Portugal (remote work in Portugal possible or onsite with accommodation support)

Interested?

Send your CV to

Observações

Not Specified (Portugal)