Empresa:

Smart Consulting

Descrição da Função

Service Description:

• Configure and set up workstations by installing and setting up hardware and software, including desktops, laptops, printers, and other peripherals.
• Provide users with instructions and support on how to use new software and IT equipment effectively.
• Manage the computer lifecycle: prepare devices for use, handle replacements, and ensure secure data wiping during disposal.
• Coordinate and schedule support sessions and interventions with users.
• Diagnose and resolve technical issues through troubleshooting.
• Replace faulty hardware, coordinate repairs both under and outside warranty, and keep detailed repair logs.
• Oversee asset movement and maintain an up-to-date IT asset database and inventory.
• Operate a local service desk offering user support both remotely and in person, focusing on technologies such as Windows 11, Office 365, OneNote, SharePoint, Skype for Business, and MS Teams.
• Manage helpdesk operations, including incident management, service requests, and user inquiries, acting as an IT advisor within these areas.
• Carry out preventive maintenance tasks and mass updates.

Required Skills and Qualifications:

• In-depth expertise in IT products and services, with comprehensive knowledge of computer hardware, software, internet applications, networks, and operating systems.
• Strong technical skills, especially related to the specified focus technologies.
• Familiarity with Microsoft SCCM (System Center Configuration Manager).
• Understanding of ITIL frameworks and best practices.
• Effective problem-solving and troubleshooting abilities.
• Solid understanding of internet security and data protection principles.
• Strong communication skills with the ability to engage stakeholders at various organizational levels, from operational teams to executives.
• Proficient written and verbal English communication, at least intermediate (B1) level.
• Excellent interpersonal skills including empathy and assertiveness.
• Adaptability and a mindset geared towards agile working methodologies.

Position onsite in Aveiro

Observações

Aveiro (Portugal)