Empresa:

ALTEN Portugal

Descrição da Função

ALTEN Portugal, a leading force in the IT, Engineering and Life Sciences industries. We are currently seeking a dedicated and detail-oriented IT Support Technician

ALTEN Group

Within 30 years, ALTEN has become leader in both outsourced Engineering and IT Enterprise Services. ALTEN, composed of 54,000 employees (88% engineers), carries out complex and highly technical projects throughout the value chain of 6,500 clients, the most prestigious companies in all sectors of industry, services and telecommunications. We work with key actors in the Aeronautics & Space, Defense & Naval, Security, Automotive, Rail, Energy, Life Sciences, Finance, Retail, Telecommunications and Services sectors.

Do you want to work in exciting projects at renowned clients? At ALTEN we believe that knowing and meeting the expectations of our consultants is a key factor in our success. Our consultants make the difference. Do you want to make the difference too?

We are looking for na IT Support Technician to join our project team. The ideal candidate will be responsible for delivering high-quality technical support to internal users, ensuring efficient resolution of incidents, and maintaining IT systems in line with operational needs. You will be a key part of the team responsible for first and second-line support in a dynamic and fast-paced environment.

Key Responsibilities:

User & Ticket Support:

• Manage and resolve support tickets using the EasyVista platform.
• Provide 1st and 2nd line IT support to internal users, ensuring timely and effective resolution of issues.
• Classify, prioritize, and route support tickets according to severity and type.
• Answer and triage support calls, maintaining a high level of customer service.

Technical Operations:

• Install, configure, and maintain IT hardware and software, including desktops, laptops, printers, and peripherals.
• Perform VPN configuration and support for end-users working remotely.
• Support network troubleshooting activities and escalate when necessary.
• Conduct software installations and updates, ensuring compliance with internal IT standards.

Access & Incident Management:

• Assess and manage access change requests and their potential impact.
• Execute the classification and distribution of incidents in accordance with ITIL best practices.
• Support the resolution of technical incidents, escalating to higher-level teams when appropriate.

Internal Support & Documentation:

• Deliver basic training to company employees on IT tools and procedures.
• Maintain updated documentation of incidents, procedures, and resolutions for knowledge sharing.
• Collaborate with other IT team members to identify process improvements.

Qualifications:

• Degree or certification in Information Technology, Computer Science, or a related area.
• 1-2 years of experience in a helpdesk or technical support role.
• Familiarity with ticketing systems, preferably EasyVista.
• Proficient in Windows operating systems, Office 365, VPN tools, and basic network troubleshooting.
• Knowledge of incident classification, hardware maintenance, and user account management.
• Strong problem-solving skills and a proactive attitude.
• Excellent communication and interpersonal skills.
• Experience in regulated environments (e.g. pharma, banking, healthcare) is a plus.

Location: 100% on-site, Lisbon.

Why Join Us?

• Possibility to work with cutting-edge technology in the Life Sciences industry
• Collaborative and dynamic work environment
• Possibility to join a top-leading company in the industry
• Continuous trainings
• Possibility to join different and interesting projects

If you want to embrace in a new and challenging opportunity and are excited about the opportunity to contribute to our team, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience and qualifications.

Observações

Lisboa (Portugal)