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IT Support Agent (M/F/D) (M/F)


04.12.2023 | Lisboa | Referência: 2147317


Descrição da Função

Your new company

It's a global technology company that delivers software worldwide.

Your new role

• Provide assistance and solve issues reported by RW customers 

• Solve technical issues: database or webservices (API) - SQL SERVER basic knowledge required.

•  Resolving doubts or confirming processes in order to validate actions and/or adjust the system;

• Technical Support through remote apps (Anydesk) customer verbal orientation; 

• Comunication through Jira (tickets management), email (formal communication with customers) and phone (for specific situations).

Ability to work with in a multi-cultural environment in an autonomous and proactive manner, while keeping the necessary level or reporting to technical leads and/or senior leadership.

What you'll need to succeed

• Knowledge of IIS Server (Internet Information Services), SQL Server (Store, manage, and retrieve data efficiently in structured formats), Task Scheduler (Automation, Triggers, Flexibility and Customization and Event Logging), Jira, Microsoft Office;

• Fluency in Portuguese and English (mandatory);

• Fluency in Spanish is a plus;

• Strong communication skills for communication with customers in multiple countries; 

Proactive, team player and fast learner.

What the company can offer you

• Possibility of career progression

• Growing company

• Great atmosphere across the team

Next step

If you are interested in this opportunity, please send us your updated CV. If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.

Who we are

I am a Consultant for IT Recruitment focused on Cloud & Infrastructure roles in Lisbon. At Hays, we help professionals develop their careers and ensure that organizations are supported by the best talent. Our mission is to meet your aspirations in the sense of working together and successfully combining the best professionals with companies. We have built a leading human network in this digital age, and our relationships with professionals and our many years of market experience allow us to share global and current insights. So, if you are looking for a new challenge or if you are recruiting for your team, talk to us. Because at Hays, we work for your tomorrow.


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