Descrição da Função

Location Lisbon Hybrid (flexible)

 Permanent contract with the client

We are looking for a Customer Support L2 professional to join a longterm project within the life sciences, healthcare technology, and laboratory automation sector. This is a great opportunity for someone who enjoys working in structured environments, supporting business users, and improving operational processes.

Youll be part of an international IT support landscape that underpins critical scientific and healthcarerelated activities, contributing to service stability, documentation quality, and smooth coordination with business teams.

Key Responsibilities

• Working and handling L1/L2 support tickets through tools.
• Coordination with business on issue resolutions
• Good communication and documentation experience.

Required Skills & Experience

• At leat 4 years of experience handling L1/L2 support tickets.
• Strong skills in documentation and process standardization.
• Experience with JSM (Jira Service Management) is a plus.
• Excellent communication skills, both written and verbal.

Good to Have

• Previous experience supporting or coordinating infrastructurerelated projects.

Interested?

If youre looking to take part in a growing IT support environment within the life sciences and healthcare technology sector, wed be happy to hear from you.

Send us your CV and lets talk!