Your New Company
You will
be joining a global leading company in the pharmaceutical sector, renowned for
its commitment to innovation and patient care.
Your New Role
As an IT
Service Owner, you will oversee the IT architecture for pharmaceutical systems,
ensuring high-quality service delivery, compliance, and performance, while
collaborating with Regulatory Information Management, managing vendors, and
driving service improvements using best practices.
Responsibilities
- Define,
develop, and maintain IT architecture, ensuring alignment with IT standards and
business goals.
- Oversee
high-quality IT service delivery for pharmaceutical systems, focusing on
performance and compliance.
-
Collaborate with Regulatory Information Management to meet business service
expectations.
- Manage
vendor relationships and SLAs, coordinating service transitions and release
management.
- Track
and report IT performance metrics, addressing risks and resolving escalations
as needed.
- Drive
service improvements using best practices (e.g., ITIL, COBIT, Lean Six Sigma)
while managing budgets effectively.
Requirements
-
Bachelor's degree in computer science, information systems, business
administration, or related field.
- Proven
track record in IT service management within complex organisations, with
expertise in Global Regulatory Affairs platforms for registration, document,
and submission management.
-
Experience in data and content migration for Regulatory Information Management
(RIM) systems, with strong configuration management skills.
-
Familiarity with RIM processes and global regulations (e.g., xEVMPD), along
with experience managing GxP systems.
- Solid
knowledge of multiple RIM technologies (e.g., Veeva Vault, Aris Global,
Documentum) and industry trends. Certification in ITIL, COBIT, or similar
frameworks is a plus.
-
Excellent communication and influencing skills for working with
cross-functional teams and stakeholders in dynamic environments.
- Fluent
in business English; German is a plus.
What You'll Get in Return
-
Opportunity to participate in highly recognised projects.
-
Integration into a dynamic team.
- Career
development and growth opportunities.
- Hybrid
work model (2 days at the office).
Next steps
Does this
sound like the right fit for you? Click 'apply now' to send us your CV, or to
discuss the role further, get in touch with our Digital Technology team.