IT Service Desk Consultant (M/F/D) (M/F)
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Lisboa
Join a Shared Services Centre being set up in Lisbon!
Your new Company
Our Client is going through a major transformation where digitization and technology development are the keys to success.
The Client is looking for people who are motivated by developing services and digital products that makes life easier, better and safer.
You will be part of a cross-functional team with team members from both IT and business, and a strong focus on team collaboration.
Your New Role
As an IT Service Desk Consultant, you will be responsible for: - Be the 1st Level of support, so act as the 1st point of contact to fulfill the requests related to IT infrastructure and IT applications;
- Contact users directly (and do a follow-up with them) on their incidents to solve the issues using the Ticketing system;
- Monitor the health of services and raise alarms in case of problematic areas and issues (and suggest improvements in case of recurrences);
- Act as point of contact for technical coordination with vendor on activities related;
- Participate in customer escalation meetings (with or without Vendors).
What you will need to be succeed
To be succeed as an IT Service Desk Consultant you will need: - ICT and MCSA/MCSE Certifications (nice to have);
- + 2 years of hands-on and support experience (maintaining and troubleshooting end user computing platform/infrastructure, Exchange / Active Directory, application access Printer and Printing Services) to solve issues;
- Good understanding of different environments (On-Prem, Online, Hybrid and Cloud);
- Experience working with different platforms (Microsoft, Google, Amazon, IBM, etc.);
- Proficiency in Microsoft Platforms (Azure, Office 365, Windows 10 & 11, Exchange, Teams, SharePoint, etc.);
- Experience in ITIL or IT framework (is a plus);
- Customer Service orientation and attitude;
- Sense of urgency and ability to work under pressure and meet deadlines;
- Excellent analytical and problem-solving skills;
- Ambitious and motivated individual to work in a collaborative environment;
- Excellent interpersonal and communication skills - Fluency in English.
What the Company can offer you
Have the opportunity to join a cross-functional team in an international company with a multicultural working environment!
Next Steps
If you are interested in this opportunity, please send us your updated CV. If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.
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