Your new company
You will be joining an international industrial technology group operating within the advanced materials sector, with a strong focus on carbon-based solutions, specialty graphite, carbon fibres and composite materials. The organisation supports highly specialised industries such as mobility, renewable energy, semiconductors, chemical processing and broader industrial applications, combining engineering expertise with a clear orientation towards innovation, reliability and sustainable business solutions.
Your new role
As an IT Application Consultant SAP Sales & CRM, you will play a key role in supporting and improving the organisation’s global sales application landscape. You will work closely with business stakeholders, key users, internal IT teams and external partners to translate sales-related requirements into effective system solutions, with a particular focus on SAP SD Sales, CRM processes, integrated tools and MS Dynamics environments.
This is a functional and technical consulting position where you will combine business process understanding with hands-on application support, configuration, incident analysis and continuous improvement. You will also contribute to international projects, change management activities and the ongoing optimisation of the company’s sales and CRM ecosystem.
Responsibilities
- Analyse business requirements and translate them into sustainable application solutions across SAP Sales, CRM and related platforms.
- Configure and enhance SAP SD Sales processes, ensuring alignment with business needs and system standards.
- Prepare functional and technical documentation, including specifications for ABAP development when required.
- Support incident, request and ticket management, ensuring effective root-cause analysis and timely resolution.
- Act as a bridge between business users, IT teams and external service providers.
- Support CRM governance activities, including demand clarification, prioritisation of tickets and assessment of solution options.
- Coordinate external partners and monitor service quality, delivery performance and application support activities.
- Participate in Change Approval Board processes and contribute to structured ITIL-based change management.
- Support international implementation, rollout, upgrade and optimisation projects within the SAP Sales and CRM area.
- Assist key users with approved process changes, system improvements and day-to-day application topics.
What you will need to succeed
- Academic background in Information Technology, Computer Science, Business Informatics or a similar area.
- At least 3 years of experience working with SAP SD, preferably in consulting, application support or internal IT environments.
- Solid knowledge of sales-related business processes, including pre-sales activities and sales operations.
- Practical experience with SAP SD configuration, application support, incident management and requirement analysis.
- Ability to transform business needs into clear, workable system solutions.
- Experience or good understanding of CRM platforms and related governance processes.
- Knowledge of MS Dynamics will be highly valued.
- Familiarity with ITIL processes, change management and application maintenance environments.
- Ability to work with external suppliers, internal stakeholders and international teams.
- Strong analytical mindset, communication skills and problem-solving ability.
- Fluent English communication skills; German would be considered a plus.
- Availability to travel occasionally, when required.
What you will get in return
You will have the opportunity to join a global, technology-driven organisation with a collaborative and international working environment. This role offers exposure to business-critical systems, cross-border projects and a wide variety of stakeholders, allowing you to further develop your expertise in SAP Sales, CRM and enterprise application management.
- Permanent contract.
- Hybrid and flexible working model.
- Private health insurance.
- Meal allowance.
- Opportunity to work in an international IT environment.
- Exposure to global SAP and CRM projects.
- Close collaboration with business users, IT teams and external partners.
- Continuous learning and professional development opportunities.
- A culture focused on feedback, improvement and collaboration.
What you need to do now
If this opportunity sounds aligned with your experience and career goals, click “apply now” to send us your CV. To discuss the role in more detail, please contact our Digital Technology team on +351 21 782 6560 or via email at marcos.branco@hays.pt.