Descrição da Função

Adecco Recruitment is seeking an experienced Incident & Service Request Manager on behalf of our esteemed client.

As an Incident & Service Request Manager, you will be responsible for managing and prioritizing tickets and incidents in ServiceNow and Azure DevOps, focusing on the clients D365F&O operations and other integration platforms. You will act as the primary point of contact for internal and external service desks, ensuring smooth and efficient incident management processes.

Key Responsibilities

• Manage and prioritize incidents and service requests in ServiceNow and Azure DevOps.
• Escalate incidents, bugs, and service requests as needed.
• Communicate effectively with stakeholders, users, and external support teams.
• Monitor incident and service request cycle time and performance.
• Ensure adherence to support processes and protocols.
• Act as the single point of contact for ServiceNow and Azure DevOps queries and escalations.
• Align with the Service Delivery Manager and communicate any changes to external teams.

Requirements

• 3 years of experience managing support cases.
• Fluency in English, both verbal and written.
• Strong communication skills with a sense of urgency and proactivity.
• Experience working in cross-divisional teams.
• Familiarity with ServiceNow and Azure DevOps is a strong plus.

Why Join our client?

• Be part of a dedicated and professional team, where your contributions are valued.
• Opportunity to work on a key platform supporting global operations.
• Competitive salary with excellent benefits, including meal allowance and health insurance.

This is a fantastic opportunity to advance your career with a reputable company. If you are an organized, proactive individual with a passion for delivering high-quality support, we encourage you to apply.

Apply now through Adecco Recruitment and help our client enhance their service management capabilities!