Empresa:

Genpact EMEA

Descrição da Função

Inviting Applications IEFP Internship

Content Reviewer - Process Associate - English - On Site Lisbon!

Location: Lagoas Park

Duration: 6 months

Start Date: From July 14th, 2025

In this job, you will be responsible for keeping the digital streets safe for our communities across the world!

Responsibilities

• Understand and remain up to date with content policies and guidelines shared by the customer
• Analyze online videos, social media, web page and advertising content for compliance
• Examine the content which could be in text, image, audio, video or another format daily
• Identify content that is not in compliance with requirements and flag for action
• Give feedback for policies/tools/processes improvements
• Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
• Train other team members regarding the daily tasks whenever urgent and requested by the manager
• Perform tasks requested by the manager to ensure KPI's and all performance metrics are met
• Uphold positive working environment in all internal/external interactions
• Willingness to learn and work on a dynamic project

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Minimum Qualifications Skills

• Proficient Level of English C1 (minimum)
• Previous experience in Content Moderation would be an asset
• High School Diploma
• Understand and remain up to date with content policies and guidelines shared by the customer
• Analyze online videos, social media, web page and advertising content for compliance
• Curso de Especialização Tecnológica Level 5 - Quadro Nacional de Qualificações

Important: You must be eligible for an IEFP Internship.

Preferred Qualifications

• Trust & Safety Experience - preferably content labelling and/or moderation
• Neutral mind-set to digital content that needs classification & policy review
• Strong emotional intelligence and resilience
• Accurate and critical work attitude

What can we offer?

• Attractive Salary
• Stable job offers - Employment Contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Free access to our award-winning learning platform
• Benefits such as Private Medical Package, Meal Vouchers or Access to Wellness Programs

Observações

Lisboa (Portugal)