Descrição da Função
Company Description
About Collegio alla Querce, Auberge Collection
is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.
For more information:
Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge
Job Description
At Auberge Collection, authentic luxury is expressed through the thoughtful details and invisible care that make every guest feel at home. As a Housekeeping Supervisor at Collegio alla Querce, you will play a key role in maintaining the highest standards of cleanliness, presentation, and comfort throughout the property. Through your leadership, attention to detail, and commitment to heartfelt service, you will support the Housekeeping team in creating refined and welcoming spaces, ensuring every room and area reflects the care and excellence of the Auberge experience. This role is an invitation to create the extraordinary.
Team Leadership & Development
Supervise and support the Housekeeping team in the daily execution of their responsibilities, fostering a collaborative and service-oriented environment.
Assign daily tasks and room allocations, ensuring priorities are clearly communicated and operational needs are met.
Support the onboarding and development of new team members, sharing best practices and encouraging continuous improvement.
Promote a positive team culture built on respect, accountability, and attention to detail.
Room & Public Area Standards
Inspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and maintenance meet the property's standards.
Verify room readiness and coordinate priorities with the Front Office team to support smooth arrivals and departures.
Ensure that amenities, linen, supplies, and in-room details are presented accurately and consistently.
Identify and report maintenance issues, following up with the relevant departments to ensure timely resolution.
Daily Operations & Coordination
Coordinate daily housekeeping activities, including room assignments, turndown service, and special guest requests.
Maintain clear communication with Front Office, Maintenance, Laundry, and other departments to ensure seamless operations.
Monitor the availability and appropriate use of cleaning supplies, linen, and equipment.
Support the management of lost and found items in accordance with property procedures.
Quality, Safety & Sustainability
Ensure compliance with established cleaning procedures, hygiene standards, and health and safety requirements.
Verify that cleaning products and equipment are used, stored, and handled correctly.
Support responsible use of resources, promoting care for linen, amenities, and supplies.
Report any safety concerns, damages, or irregularities promptly and ensure appropriate follow-up.
Qualifications
Qualifications:
- At least 2 years of previous experience as a Housekeeping Supervisor in a luxury hospitality environment.
Exceptional attention to detail, organizational skills, and commitment to delivering an outstanding guest experience.
Strong leadership and interpersonal skills, with the ability to motivate and guide a team while maintaining high standards of service.
Ability to communicate effectively in English, both spoken and written.
Ability to work a flexible schedule, including weekends and holidays, in accordance with departmental needs.
Position Details:
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information:
Connect with Auberge Collection on , ,, and @Auberge and #AlwaysAuberge
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
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