Empresa:

CostaTerra Golf & Ocean Club

Descrição da Função

CostaTerra Golf & Ocean Club is seeking for a dynamic Housekeeping Coordinator to join our team in Melides!

Key Responsibilities

• Provide exceptional, professional, and courteous service at all times, ensuring a positive experience for Members and Prospects.
• Manage incoming calls for the Housekeeping department, logging, communicating, and acting on messages, information, and requests in a timely and accurate manner.
• Process service requests, delegate tasks to appropriate team members, and follow up to ensure timely and efficient completion.
• Address day-to-day operational challenges by communicating issues to the leadership team and taking proactive steps to resolve them.
• Supervise the coordination of housekeeping employees and activities, including office opening/closing procedures, daily task assignments, public area inspections, evening service assignments, and special projects.
• Maintain a thorough understanding of all housekeeping services, Club facilities, and operating hours for all relevant outlets and areas.
• Oversee the inventory of housekeeping supplies, ensuring it is consistently up-to-date and accurate.
• Collaborate with management to order supplies and equipment as needed, ensuring cost-effective practices and efficient stock levels.
• Generate operational reports to help streamline departmental activities and improve service delivery.
• Assist housekeeping employees in maintaining clean, organized, and well-maintained work and public areas.
• Identify and implement opportunities for increased productivity and greater operational efficiency.
• Ensure compliance with applicable policies, procedures, and regulations, including safety and health standards.
• Establish clear, measurable goals and objectives for housekeeping staff, promoting a culture of excellence and accountability.
• Enforce safety standards and protocols to maintain a safe working environment.
• Adhere to environmental policies and sustainability programs as required.
• Perform additional duties as needed, including responding to unexpected spills, special requests, or other housekeeping-related tasks.
• Assumes the supervisory responsibilities in the absence or during the vacation of the supervisor.

Qualifications

• 3-5 years' previous experience in a similar role within the hospitality or resort industry.
• Previous coordinator/supervisor experience in hotel operations or housekeeping
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with

housekeeping software, Microsoft Word and Excel

• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and

discretion

What do we offer:

• Competitive salary and benefit package;
• Health insurance for employee and Family with dental care coverage;
• Meal allowance/ access to staff restaurant;
• Staff transportation (assigned to specific positions);
• Staff accommodation (assigned to specific positions);
• Training and development programs;
• Career development program for advancement and progression opportunities within the company;
• Cross-departmental programs with opportunities to cross-expose projects in DLC Projects;
• Complimentary dry cleaning for employee's uniform;
• Staff gym and game room;
• Work-family culture with weekly staff gatherings;
• Recognition programs
• Participation in company service charge
• Participation in company bonus (assigned to specific positions).

Observações

Setúbal (Portugal)