Descrição da Função

Program Objective:

To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.

Key Responsibilities:

Guest Relation:

• Welcoming and checking in/out guests
• Answering queries about facilities, local attractions, and transportation
• Managing guest feedback and resolving complaintsOffering personalized recommendations for local experiences

Front Desk Operations:

• Using booking systems (online and in-house software)
• Learn how to make cash and card payments
• Answering phone calls and responding to emailsCoordinating room assignments and managing reservations
• Engage with travelers, receive orders, and deliver beverages and refreshments following WOT protocols

Housekeeping:

• To assist in keeping the hotel clean together with WOT cleaning ninjas staff

F&B:

• Setting up and organizing the buffet breakfast before guests arrive.Supporting the bar.

Maintenance of Common Areas:

• Ensuring common areas are tidy and well-maintained
• Stocking supplies (brochures, maps, snacks) at the front desk
• Supporting housekeeping when needed

Teamwork and Communication:

• Coordinating with management and other departments
• Attending team meetings and contributing ideas for improving the guest experience

Contacto

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