Empresa:

Startup Resources

Descrição da Função

We're hiring a Technical Support Specialist to join a growing team at a leading international software company. This is a fantastic opportunity to build your technical career in a collaborative, multilingual environment supporting clients across Europe.

What you'll do:

• Be the first line of support for technical issues via Zoho Desk, Jira, or similar platforms
• Troubleshoot Level 1 incidents across OS, web, networking, and database layers
• Escalate issues and work with Development, QA, and Product teams to resolve them
• Create and maintain clear documentation to grow our internal and external knowledge base
• Deliver an excellent support experience in Spanish, English, and German

What you bring:

• 1-2 years in a similar technical support role
• Familiarity with systems like Windows/macOS/Linux, basic SQL, and VPN/networking
• Strong communication and time management skills
• Native/advanced Spanish, fluent English and German required

Bonus if you speak French or Italian or have experience with Zendesk, Jira, or Zoho.

Join a team that values curiosity, empathy, and collaboration - and where your growth matters as much as your skills.

Observações

Not Specified (Portugal)