Your New Company
You will be joining
a confidential financial institution recognized for its stability, innovation,
and commitment to excellence in customer service and operational efficiency.
Within the IT Operations department, you’ll be part of a team that supports critical
infrastructure and ensures seamless technology experiences across the
organization. The company fosters a culture of reliability, continuous
improvement, and professional development.
Your New Role
As a Helpdesk
Coordinator, you will be responsible for leading the Helpdesk team and ensuring
the effective delivery of IT support services. You’ll oversee key operational
processes such as incident management, access control, and inventory tracking.
This role requires hands-on technical expertise, strong coordination skills,
and a proactive approach to service excellence.
Main Responsibilities
- Design and implement Helpdesk
support processes: Incident Management, Access Management, and IT
Inventory Control
- Coordinate and supervise the
Helpdesk team, ensuring SLA compliance and service quality
- Provide 1st line support and
resolve technical incidents efficiently
- Monitor and report on
Helpdesk performance metrics
- Collaborate with internal
stakeholders to improve support workflows
- Maintain documentation and
ensure knowledge sharing within the team
What You’ll Need to Succeed
- Proven experience
coordinating Helpdesk or 1st Line Support teams
- Solid technical background in
Windows Systems Administration
- Familiarity with ITIL best
practices and process frameworks
- Experience in the banking or
financial services sector is a strong advantage
- Strong communication and
organizational skills
- Ability to manage priorities
and lead in a fast-paced environment
- High customer orientation and
problem-solving mindset
What You’ll Get in Return
- Opportunity to work in a
reputable financial institution with a strong IT backbone
- A collaborative and
structured work environment
- Exposure to banking-specific
IT operations and compliance standards
- Professional development
through training and certifications
- Flexible working arrangements
and a focus on work-life balance
What You Need to Do Now
Interested in this
opportunity? Click 'apply now' to submit your CV, or reach out to our Digital
Technology team at +351 21 782 6560 or via email at marta.leitao@hays.pt to learn more.