Descrição da Função

The company you will work for
Prestigious university renowned for its academic excellence, innovative programs, and strong market connections, attracting students from around the globe who seek high-quality education and exceptional networking opportunities.   

Your new role 
The company is seeking a highly skilled and dedicated IT Helpdesk Coordinator to join their dynamic IT Operations team. This role involves managing a service/team, providing top-notch technical support, and ensuring seamless service delivery across all IT helpdesk operations.

Requirements 

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Experience in providing IT helpdesk support and team management, preferably in an academic or educational environment.

• Familiarity with IT service management (ITSM) principles and experience using ticketing systems to track and manage support requests.

• Strong technical knowledge of Windows, macOS, Microsoft 365, Zoom, common software applications, and network infrastructure.

• Certifications in ITIL, Microsoft, Cisco, or similar technologies are a plus.

• Good knowledge of internet security and data privacy principles.

• Excellent communication skills with the ability to explain technical concepts to non-technical users effectively, both in English and Portuguese (Portugal).

• Ability to multitask, prioritise, and work efficiently in a fast-paced environment.

• Strong problem-solving and analytical skills to diagnose and resolve complex IT issues.

• Willingness to work flexible hours and provide on-call support when necessary.

What the company can offer you

• Collaborative and an innovative work environment.
• Opportunities for professional development and continuous training.
• Competitive salary package and attractive benefits.

Next Step
If you are interested in this opportunity, please send us your updated CV. If you are looking for a different type of professional challenge, contact us to discuss other career opportunities, always in complete confidentiality.

Contacto

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