Empresa:

NEPTUNE COMMUNE

Descrição da Função

About Us

We're Neptune Commune, a hospitality group obsessed with the small details that guests don't always see but always feel. Our mission is to create a super warm and welcoming atmosphere where guests can enjoy beautiful, delicious food and leave feeling genuinely cared for.

Behind every smooth service is someone who owns the floor - making sure the team delivers, the bar runs right, and every guest leaves happy. That's the role of our Team Leader.

About the Role

As Team Leader you're the Service & Bar Leader at your location. You run the floor independently, keep the team sharp, and make sure every shift reflects the level of care Neptune is known for. This role suits someone who leads by example, stays calm under pressure, and genuinely cares about the details that shape a guest's experience.

What you will be doing?

Service & Guest Experience

• Own the quality of service delivery - from greeting to goodbye
• Train the team on Neptune service standards and ensure they follow them consistently
• Handle guest complaints on the spot with care and good judgment
• Monitor cleanliness and atmosphere in the dining area, bar, and bathrooms throughout every shift

Team Management

• Create schedules for the service and bar team within labor cost guidelines
• Train new staff on service standards, menu knowledge, POS, and Neptune values
• Delegate tasks, position the team on the floor, and adapt in real time to keep service flowing
• Identify underperformers early, give feedback, and escalate when needed
• Find immediate replacements when someone calls in sick or doesn't show

Bar Operations & Inventory

• Manage and conduct inventory counts
• Verify deliveries, collect invoices
• Ensure till closing is 100% correct and reconciled every shift

Menu Knowledge & Upselling

• Make sure the service team knows the menu inside out - ingredients, allergens, pairings
• Train the team on upselling techniques
• Monitor upselling performance during shifts and coach the team to improve

Who You Are

• You have experience leading a service or bar team in a hospitality setting
• You can run a floor independently - solving problems before they need to be escalated
• You're organised with numbers: inventory, POS accuracy, and cash handling come naturally to you
• You train people with patience and hold them to high standards
• You communicate with calm, confidence, and respect for the team around you
  

Why Choose Us

• Fun team buildings and a supportive crew
• 50% discount across all Neptune spaces
• A hospitality culture grounded in respect and professionalism
• Clear systems that support strong operations
• Real opportunities to grow within the group

Sound like you?

Send us a short message about your experience and why you'd like to lead service at one of our locations. No formal scripts needed - we'd rather hear your real voice.

Observações

Lisboa (Portugal)