Head Of Workplace & Platform Services (M/F/Nb) (M/F)
Adecco Recruitment
26.04.2024 | Porto, Portugal | Referência: 2200581
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Descrição da Função
Adecco Recruitment is looking for a Head of Workplace & Platform Services (M/F/NB) for a client in Porto (hybrid or remote).
Your function
- Responsible for building and leading Architecture and Engineering teams that will provide global workplace tooling and office technologies;
- Develop a new workplace experience for users, focusing predominantly on enhancing the current user experience and diminishing existing dependencies on our divisions.
- Work closely with other Group functions, including HR, Comms, Finance, L&D, and create a more efficient ecosystem of how we work alongside these teams and support their requirement
- Develop suitable operational processes, working closely with Service Management to ensure satisfactory service and operational support.
- Provide training, mentoring, consulting, and knowledge transfer to the team members.
- Establish appropriate processes/procedures,policies and reporting for all tooling and systems introduced.
- Coordinate day-to-day tasks and projects, ensuring all work is captured, prioritised and delivered using agile methodologies.
- Maintain full budget control, asset/inventory management and capacity of all resources.
- Promote a mentality of continuous improvement, whether through enhancement of services or automation of manual tasks.
- Assist architecture and engineering teams in the evaluation, analysis, design, and implementation of enterprise programs and projects.
- Among others,
Requirements
- Experience of operating in a senior technology role within a fast-paced online/eCommerce organisation.
- Extensive experience of building, leading and transforming workplace teams.
- Subject matter expert of workplace technologies, with demonstrable experience of developing SaaS/cloud technologies, including the migration from on-prem to cloud services.
- Okta and Sailpoint, Slack and Atlassian, ServiceNow and Jira Service Mgr and Workato.
- Solid understanding of Office Technologies, including WIFI, Audio & Visual, and Print & Scan.
- GitHub.
- AWS Cloud and Security architecture and technologies.
- Service Management and Service Lifecycle frameworks.
- English C1.