Empresa:

NEPTUNE COMMUNE

Descrição da Função

About Us

We're Neptune Commune, a hospitality group obsessed with the small details that guests don't always see but always feel. Our mission is to create a super warm and welcoming atmosphere where guests can enjoy beautiful, delicious food and leave feeling genuinely cared for.

Behind every great space is someone making sure everything works - the team, the service, the numbers, the guest experience and long-term B2B partnerships. That's the role of our Head Manager.

About Role

As Head Manager you set the rhythm at Etma Bakery. You guide the team, safeguard standards, enhance process at location, and ensure the experience delivered to guests reflects the level of care and precision Neptune stands for. This role suits someone who takes pride in running spaces that work - for the team, for the guests, and for the business.

What You'll Be Doing

Location Performance

• Oversee overall operations of Etma Café & Etma Bakery and ensure service runs at top-level
• Track & control key performance metrics: incom, costs, inventory level
• Identify & implement opportunities to improve efficiency & achieve financial plans
• Own the full partner journey - orders, communication, satisfaction tracking.
• Coordinate bakery - keep sales and production aligned in daily operations. Give the Head Baker clear priorities and track operations of the bakery.

Team Leadership

• Provide clear feedback & address performance issues promptly
• Maintain a stable, motivated, and professional team environment

Guest & B2B Partners Experience

• Ensure service reflects Neptune standards of warmth and professionalism
• Monitor guest feedback & satisfaction
• Identify recurring issues and implement improvements
• Track satisfaction of B2B partners

Operations & Standards

• Maintain compliance procedures, documents, licenses
• Manage supplier relationships & oversee purchases
• Guarantee financial discipline in the project
• Update bar menus
• Align reservations for special events or requests
• Ensure organisation standards across the space

Who You Are

• You have experience leading a team within a hospitality environment
• You notice when something isn't working and step in to address it - you bring solutions
• You communicate with calm, confidence, and respect for the team around you

What's On Our Side

• Fun team buildings and a supportive crew
• Performance bonus tied to KPI
• 50% discount across all Neptune spaces
• Health insurance
• Transport allowance

Why Choose Us

• A hospitality culture grounded in respect and professionalism
• Clear systems that support strong operations
• Real opportunities to grow within the group
• Leaders who are present, direct, and fair

Sound Like You?

Send us a short message about your experience and why you'd like to lead one of our locations.

No formal scripts needed - we'd rather hear your real voice.

Observações

Lisboa (Portugal)