POSITION SUMMARY
The Guest Experience Leader is responsible for ensuring an exceptional guest experience throughout all stages of the stay. This role oversees Front Office operations during the assigned shift, supports the team in daily activities, and ensures compliance with the property's service and quality standards.
Key Responsibilities
- Welcome and assist guests throughout all stages of their stay.
- Oversee Front Office operations, ensuring high service standards are consistently maintained.
- Handle special requests, guest complaints, and complex operational situations.
- Support and coordinate the team during the shift, acting as the main operational point of reference.
- Collaborate with all hotel departments to ensure a seamless and personalized guest experience.
- Monitor guest satisfaction and promote initiatives aimed at continuous service improvement.
- Support the Front Office Manager in team training and development activities.
- Ensure compliance with company procedures, quality standards, and applicable regulations.
Requirements
- Previous experience in Front Office or Guest Relations within the hospitality industry.
- Good command of English; knowledge of additional languages is considered a plus.
- Strong guest-oriented mindset and commitment to service excellence.
- Excellent communication and interpersonal skills.
- Leadership attitude, problem-solving abilities, and a team-oriented approach.
- Flexibility and the ability to work effectively in a dynamic environment.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.