Descrição da Função

What's the job?

As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups.



You'll report to the Assistant Commercial Director & Commercial Director.



Your day-to-day

* Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events).

* Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards.

* Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events.

* Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders.

* Follow up on group payments, deposits, and invoicing in line with hotel policies.

* Monitor compliance with contractual deadlines and cancellation policies.

* Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details.

* Conduct site inspections with prospective clients and attend planning meetings.

* Maintain the highest service and hospitality standards in line with a five-star property.

* Achieve personal and team goals as assigned.

* Maintain group blocks, rooming lists, and reservations in the system.

* Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients.

* Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines.

* Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings.

* Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.

* Support the Director of Sales in commercial strategies and group acquisition campaigns.



Qualifications & Skills

* Bachelor's degree in hospitality or related field.

* Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment.

* Must be fluent in local language and English, additional languages will be highly valuable.

* Experience with entertainment groups will be highly valuable.

* Strong communication and negotiation skills.

* Excellent organizational skills and attention to detail.

* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

* Ability to work and manage multiple projects simultaneously.

* Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar).



What to expect from us

* Discounted international room rates.

* Meals whilst on duty.

* Private health insurance discount.

* Kimpton Benefits: our platform with exclusive discounts for employees.

* Cool work environment and lots of fun! ??

* Room for professional growth in one of the largest hospitality companies.

* Training programmes and access to IHG's training tool

Perfil do Candidato

What's the job?
As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups.

You'll report to the Assistant Commercial Director & Commercial Director.

Your day-to-day
* Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events).
* Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards.
* Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events.
* Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders.
* Follow up on group payments, deposits, and invoicing in line with hotel policies.
* Monitor compliance with contractual deadlines and cancellation policies.
* Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details.
* Conduct site inspections with prospective clients and attend planning meetings.
* Maintain the highest service and hospitality standards in line with a five-star property.
* Achieve personal and team goals as assigned.
* Maintain group blocks, rooming lists, and reservations in the system.
* Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients.
* Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines.
* Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings.
* Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
* Support the Director of Sales in commercial strategies and group acquisition campaigns.

Qualifications & Skills
* Bachelor's degree in hospitality or related field.
* Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Experience with entertainment groups will be highly valuable.
* Strong communication and negotiation skills.
* Excellent organizational skills and attention to detail.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
* Ability to work and manage multiple projects simultaneously.
* Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar).

What to expect from us
* Discounted international room rates.
* Meals whilst on duty.
* Private health insurance discount.
* Kimpton Benefits: our platform with exclusive discounts for employees.
* Cool work environment and lots of fun! ??
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG's training tool

Contacto

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