Empresa:

Blu Selection - Recruitment Agency

Descrição da Função

Our client is expanding its concierge operations in Lisbon and is looking for German-speaking Concierges as well as a German-speaking Concierge Team Lead. Both roles focus on handling lifestyle, travel, and practical assistance requests for premium clients. The work involves managing multi-step tasks with accuracy, communicating clearly, and ensuring reliable service delivery across multiple channels.

Responsibilities

• Manage client requests in German through phone, email, WhatsApp, and other communication tools
• Organise travel bookings, restaurant reservations, cultural activities, and event access
• Provide structured and accurate information for leisure and travel planning
• Handle urgent or complex situations with clarity and discretion
• Use internal ticketing systems to organise, prioritise, and follow up on all requests
• Deliver consistent, reliable, and quality-focused service

Additional responsibilities for the Team Lead:

• Oversee daily operations of the German-speaking concierge team
• Support agents with complex or escalated cases
• Ensure consistency and adherence to service procedures
• Monitor service quality and performance indicators
• Take part in onboarding, training, and the nesting phase
• Coordinate workload and communicate operational issues with management

Your Profile

• Native-level German with strong written and spoken communication skills
• Good level of English for internal communication
• Previous experience in customer service, hospitality, tourism, concierge, or similar fields
• Strong organisational skills and accuracy in handling information
• Able to manage multi-step requests reliably and follow structured procedures
• Comfortable working in a dynamic environment and handling varied client needs
• For the Team Lead: experience supervising or guiding a team, or acting as a senior escalation point, is required

What the Company Offers

• Permanent contract with a 3-month probation period
• 40-hour workweek, Monday to Saturday
• Shift schedule between 7:00 AM and 9:00 PM, rotating
• Structured onboarding: 3 weeks training + 3 weeks nesting
• Competitive salary + bonuses + meal card and transportation allowance.
• Hybrid work model after 3 months
• Private health insurance after 6 months, including dental and optical coverage

Observações

Lisboa (Portugal)