The After Sales Support Agent - German Speaker will manage customer inquiries, process after-sales requests, and provide efficient support to ensure customer satisfaction in the retail industry.

Description

• Be the first point of contact for our customers and service partners in case of technical issues;
• Offer support in resolving technical issues via email or via telephone;
• Coordinate and facilitate the exchange of information between parties;
• Process the support cases within Schmitz Cargobull Systems;
• Work closely with our Service Partner Network and Cargobull Euroservice;
• Involve 2nd Level Aftersales Support when needed;
• Provide reports about completed cases;
• Give feedback regarding potential process improvements

Profile

• Completed vocational training in a technical field;
• German language required (both spoken and written);
• English language required (both spoken and written);
• Additional language skills are considered an advantage;
• Proficiency in MS Office Programs;
• Previous experience in automotive or similar industries is an advantage (especially dealing with spare parts or repairs);
• Analytical and structured approach;
• Team and cooperation skills;
• Reliability and commitment;
• Independent and result-oriented working style;
• Good communication skills and assertiveness;
• Strong customer and service orientation.

Job Offer

• Integration into a solid multinational and multicultural team;
• Extensive technical trainings regarding products relevant for the position;
• Possibility of remote work;
• Contract without termination;
• Health insurance