Empresa:

ManpowerGroup

Descrição da Função

ManpowerGroup Global Business Services (GBS) is the most recent branch of ManpowerGroup, a world leader in innovative workforce solutions. At GBS, we are dedicated to delivering exceptional global support through cutting-edge business services, enabling our clients to achieve their goals efficiently and effectively. Combining expertise, technology and a commitment to operational excellence, ManpowerGroup GBS drives innovation in areas such as process optimization, shared services, and customer-centric solutions. Joining our team means becoming part of a dynamic and inclusive environment where talent is valued, and opportunities for growth are abundant.

We are looking for a German Speaker to join our ManpowerGroup GBS team and be part of an incredible work environment! This role will be integrated into the Order to Cash department, and no prior experience is required.

If you are a motivated individual with a passion for learning and looking for an exciting opportunity, we'd love to hear from you!

Core Responsabilities:

• Ensure that invoicing is completed in a timely and accurate manner.

• Validate billing attributes and handle exception.

• Monitor deadlines and cut-off times and ensure that quality and complete input is provided from relevant stakeholders.

• Maintain detailed records of customer correspondence.

• Assist with dispute resolution and escalate through the proper channels, if needed.

• Provide feedback to the O2C Team Lead to ensure the relevance, accuracy and completeness of process maps and desktop procedures.

• Partner with internal departments to ensure accurate invoicing and resolve disputes.

• Adhere to policies related to the O2C process.

• Assist with external and internal audit requests, providing support where needed.

• Performs special projects and other duties as assigned.

Profile:

• Academic qualifications at the bachelor's degree level in a field relevant to the role (preferred).

• Fluency in English and German (mandatory).

• Proficient in Portuguese (at least B1 level).

• Strong communication and interpersonal skills.

• Excellent task organization and time management.

• Ability to work independently and as part of a team, with a focus on meeting objectives.

Observações

Porto (Portugal)