Descrição da Função

We are looking for talented people who are looking to be an exceptional German Customer Support Agent for our Telecom client in Lisbon!

As a Customer Support Representative, you will:
- Provide top-notch telephone support to our customers in German.
- Assist both existing and potential customers with information and support related to our products and services.
- Manage customer requests, ensuring accurate updates in our systems (e.g., rate - adjustments, plan changes, service activations, and address modifications).
- Identify opportunities for continuous improvement in customer service processes.


What We're Looking For:
- Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.
- Telecom Interest: A genuine interest in telecommunications products and services.
- Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
- Flexibility: Willingness to work flexible hours (Monday to Saturday, from 07:00 to 21:00).
- Personal Strengths: You are reliable, punctual, and customer-focused.
- Be available for regular commuting or to plan a relocation to the area of our offices in Lisbon or Porto.


What We Offer:

- Comprehensive Paid Training.
- Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
- Great Benefits: Health insurance, transportation allowance, meal card/ticket, and more.
- A Modern Workplace: Work in prime locations in Lisbon and Porto, in cozy, contemporary office environments that include a leisure room.
- Job Stability: Long-term growth opportunities.
- Hybrid Work Regime.
- Monday to Saturday, from 07:00 to 21:00.

If you have what it takes, make sure to send you cv!

Clique aqui para se candidatar!