Empresa:

REAL Rec Solutions

Descrição da Função

Languages Required

• German: Native level
• English: Solid B2 level

What You'll Do

• Customer Support: Handle incoming requests via phone, email, and chat.
• Case Management: Accurately log customer interactions and issues in internal systems.
• Customer Satisfaction: Keep customers updated on issue status; aim for top satisfaction scores.
• Post-Sales Service: Support requests related to deliveries, warranties, and refunds.
• Sales Support: Help customers with product inquiries and promote solutions to increase revenue.
• Sales Goals: Meet quarterly sales targets while ensuring an excellent customer experience.
• ? Order Management: Process and track customer orders; update CRM with accurate data.

What We're Looking For

• Strong communication skills, empathy, and team spirit
• Tech-savvy with quick learning ability
• Experience in customer service (preferred)
• ? Sales experience is a plus
• Willingness to work on rotational shifts (Monday-Saturday)

What We Offer

• Base Salary: €1,300 gross/month x 14 months
• Performance Bonus: Up to €225/month gross
• ? Meal Allowance: €7.23 per working day (meal card)
• Transport Allowance: €20/month
• ? Health Insurance:
• Covered from day 1 (with employee contribution)
• Free after 6 months of contract

Working Hours

• Shift Schedule: Rotational shifts between 08:00 - 19:00, Monday to Saturday (incl. bank holidays)
• Days Off: Sunday + 1 rotational weekday

Contract Type

• Initial Contract: 6 months
• Extension: Possibility of renewal

Ready to join a dynamic team in a growing tech environment? Apply now and bring your customer care and sales skills to the next level!

Observações

Not Specified (Portugal)