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About Heather Moors

Heather Moors is the flagship venue of our distinguished British hospitality concept, a premium dining destination set in the heart of Cascais. Established with a strong heritage rooted in British luxury and elegance, our venues have garnered a reputation for exceptional service and sophistication. Our vision is to bring timeless British sophistication together with contemporary European charm, offering guests a truly exceptional culinary and lifestyle experience.

As we prepare to open our doors in 2025, we are seeking a highly experienced and hands-on Food & Beverage Manager to lead our opening team and set the operational and service standards for one of the most anticipated hospitality launches in Portugal.

Position Overview

The Food & Beverage Manager will oversee all aspects of the food and beverage operation, including the gastro-pub, bar, and private dining areas. This role requires a leader with the perfect balance of strategic oversight, operational excellence, and team mentorship.

As this is a new opening, the F&B Manager will play a critical role during the first two to three quarters post-opening, ensuring day-to-day operations are executed flawlessly while maintaining the highest standards of quality, service, and guest satisfaction.

This is an immediate-start position for candidates ready to join our pre-opening phase and contribute actively to the successful launch of Heather Moors.

Key Responsibilities

Operational Leadership

• Lead all aspects of daily F&B operations, ensuring excellence across every guest touchpoint.
• Work hands-on during the opening period, ensuring seamless service and team alignment.
• Establish and implement Heather Moors’ operational standards, procedures, and brand ethos.
• Collaborate closely with the culinary, service, and support teams to achieve consistency and perfection.
• Anticipate challenges and resolve issues swiftly to maintain an exceptional guest experience.

Team Management & Training

• Recruit, train, and mentor a high-performing F&B team, building a culture of pride, professionalism, and passion.
• Design and implement Heather Moors Training & Service Excellence Programs to ensure consistent brand delivery.
• Foster a positive and motivating environment that encourages continuous learning and attention to detail.
• Lead by example, being present and involved across all service periods, especially during the first months of operation.

Guest Experience & Brand Representation

• Uphold the Heather Moors identity as a sophisticated, elegant, and welcoming venue rooted in British hospitality traditions.
• Ensure personalized service that reflects genuine care and anticipation of guest needs.
• Manage VIP guests and special requests with discretion and grace.
• Oversee guest feedback systems to maintain and improve satisfaction scores.

Financial & Strategic Management

• Develop, manage, and oversee F&B budgets, cost controls, and profitability targets.
• Monitor revenues, margins, and forecasts, identifying opportunities for improvement.
• Ensure accurate financial reporting, inventory management, and supplier relations.
• Collaborate with ownership and management to define pricing, menu strategy, and promotional initiatives.
• Maintain full accountability for P&L performance and long-term sustainability of the F&B department.

Compliance & Standards

• Ensure full adherence to Portuguese and EU food safety, health, and hygiene regulations.
• Establish and enforce detailed Standard Operating Procedures (SOPs) for all outlets.
• Oversee regular audits, risk assessments, and cleanliness checks.
• Ensure all staff are trained in safety, allergen awareness, and emergency protocols.

Strategic Development

• Support the General Manager and ownership in positioning Heather Moors as one of Portugal’s most prestigious venues.
• Continuously analyze market trends and guest insights to innovate and refine F&B concepts.
• Contribute to the development of brand standards and future expansion plans across other venues.

Perfil do Candidato

Candidate Profile

• Minimum 5–7 years of senior management experience within luxury or fine-dining F&B environments.
• Proven track record of success in Michelin-starred, pre-Michelin, or boutique luxury venues within Europe.
• Deep understanding of British hospitality culture and premium guest service standards.
• Strong financial acumen, business sense, and analytical ability.
• Hands-on, pragmatic leader capable of leading from the floor and inspiring excellence.
• Exceptional communication and interpersonal skills.
• Fluent English (C1 or native level) required; Portuguese or additional European languages are advantageous but not essential.
• Advanced user of Micros Oracle or equivalent POS platforms, with solid MS Office proficiency.
• Ability to thrive under pressure, especially in the pre-opening and launch phases.

Availability & Relocation

• This position is available immediately, ideal for candidates ready to relocate or begin employment without delay.
• Please note: Heather Moors does not provide visa sponsorship or residency support.
• Relocation assistance may be considered only in exceptional cases and is subject to discussion during the interview process.

Why Join Heather Moors

• Be part of an iconic new opening redefining British hospitality in Portugal.
• Collaborate with visionary leaders and a passionate team dedicated to excellence.
• Play a key role in setting the tone, culture, and operational success of our flagship venue.
• Enjoy professional growth opportunities within a forward-looking, expanding international brand. We are committed to nurturing talent and providing clear career pathways. Examples of advancement may include positions like Regional F&B Manager or Director of Operations, especially as we expand our venues across Europe. If you are a results-driven, experienced F&B professional ready to lead with excellence and passion, we invite you to apply.

To apply: Send your CV and cover letter to 

Heather Moors is committed to equal opportunity employment. We celebrate diversity, integrity, and professionalism at every level of our organisation.

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