Descrição da Função

We are looking for a dynamic and experienced Team Leader to join a growing Shared Services Center in Porto. If you have a passion for leading teams and experience in people management, this could be the perfect opportunity for you!

Responsibilities:

• Lead and motivate a team of dedicated professionals.
• Manage and oversee daily operations of Collections.
• Coordinate the Cash Application process, including receiving and applying payments, and resolving procedural queries.
• Supervise invoice adjustments and dispute resolution.
• Ensure compliance with company policies and procedures.
• Identify and implement process improvements to increase efficiency.
• Develop and maintain reporting/dashboards to monitor metrics and performance.
• Analyze results and conduct monthly analyses to identify areas for improvement.
• Implement strategies to optimize processes and achieve established goals

Requirements:

• Proven experience in people management.
• Knowledge and experience in one or more of the following areas: Collections, Cash Application, Invoice Adjusting/Billing
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proactivity and results-oriented mindset.
• Fluency in English

We Offer:

• Dynamic and collaborative work environment.
• Opportunities for growth and professional development.
• Competitive benefits package.
• Hybrid Regime

If you are ready to take on a leadership role and contribute to the success of the SSC, please send your resume

Contacto

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