This client is looking for Field Service Engineer with experience in global end user and network support.

Description

• Monitor and report about the delivery and support of the Business services;
• Produce/share the KPI and maintain acceptable evolution trends;
• Follow, contribute, seek for evolution and promote the Group IT standards;
• Stage, deploy and administer components within your area of expertise;
• Monitor and report proactively the IT Infrastructure and services under your supervision;
• Ensure proper operational follow-up and escalation to the relevant Group IT support team;
• Provides excellent Customer Service and a real added value to clients via the different;
• Promotes best practices and ensure "operational excellence";
• Applies a flexible approach working on a rotational support model within the FSS tea;
• Participate to the budget elaboration as well as the quarterly review;
• Prepare the inputs about the hardware / maintenance under his scope;
• Propose any necessary changes/amendments to the budget;
• Participate to the project / activities roadmap and the 3 year plan elaboration;
• Capture proactively the activities from the relevant entities / Group IT;
• Book the relevant resources in order to participate to the delivery;
• Follow and promote the Group IT project management methodology.

Profile

• Degree in Information Technology area or similar;
• Between 5-10 years of experience as Field Support Engineer or similar position;
• Experience with Network part;
• Fluent in English;
• Experience in international projects.

Job Offer

• Great opportunity to join an international company;
• Great opportunity to join an dynamic team.