Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a F&B Supervisor dedicate to Room Service.
Reporting to the F&B Outlets Manager, the role will cover any tasks related to the F&B service.
- This is full-time position, 5 days a week with 2 days off.
About us
Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.
Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo
Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
What you’ll do:
- Supervise all Room Service (In-Room Dining) operations ensuring timely, accurate and discreet delivery of orders.
- Coordinate with the culinary team to guarantee food quality, correct plating and punctual dispatch of room service items.
- Ensure trays, amenities and in-room dining set-ups meet luxury brand standards
- Oversee the collection of trays from guestrooms and floors to maintain cleanliness and efficiency.
- Handle guest requests, preferences and complaints, ensuring a personalized and high-quality experience.
- Monitor order-taking procedures, ensuring accuracy, clarity and proper upselling.
Team Management
- Supervise, motivate and support the Room Service and Meeting Room team during the shift.
- Organize daily task assignments and ensure team members follow standards and operational procedures.
- Coach and train staff on service excellence, guest interaction, privacy, etiquette and brand standards.
- Provide performance feedback and support onboarding of new team members.
- Foster a positive, collaborative and service-oriented working environment.
Meeting rooms & Events support
- Manage the setup of meeting rooms for events, ensuring layouts, equipment and F&B requirements meet client expectations and brand standards.
- Coordinate with Events, Banqueting and AV teams to ensure smooth execution of meetings and functions.
- Oversee refreshment breaks, coffee stations, lunch breaks and timely room resets.
- Ensure cleanliness, readiness and maintenance of all meeting spaces.
Amenities
- Coordinate the preparation, delivery and presentation of amenities, special setups and in-room welcome experiences.
- Ensure accuracy of amenity lists, timing of deliveries, and alignment with guest profiles and preferences.
Operational responsibilities
- Ensure daily checklists and task assignments are completed effectively.
- Ensure Room Service and meeting areas are fully set up, stocked and ready for service.
- Order and restock inventory, and maintain accurate records in the purchasing system.
- Follow all Standard Operating Procedures, brand guidelines, health & safety and hygiene standards.
- Conduct shift briefings and liaise with culinary and events teams to ensure alignment.
What you’ll need:
- Strong passion for luxury hospitality and personalized guest service.
- Previous experience in F&B operations, ideally in Room Service or Banqueting/Events
- Strong communication skills and a warm, guest-focused attitude.
- A warm, people-oriented demeanor and a team-player attitude.
- At least intermediate knowledge of Italian and English.
- A safety-first approach.
- Positive outlook and dependability.
- Flexibility in work schedule, including weekends, evenings and shifts.
What we offer:
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family.
- 5euros breakfast when staying at any of our European hotels.
- Performance and Recognition programs.
- Wellness and sustainability initiatives.
Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
#JoinCasaBrera
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.