Descrição da Função

What will be your mission?

 

Join the F&B Team at Tivoli Marina Vilamoura Algarve Resort in Portugal as an Intern

As a F&B Service Intern (M/F) , you will be responsible for trainig and collaborating with the hotel team in the F&B service, from preparation to serving and coordinating the service with the kitchen team, complying with internal standards and procedures in order to guarantee a quality and excellent service, exceeding customer expectations.

What will you do?

• Provide excellent customer service that promote satisfaction. 
• Welcome and acknowledge all guests according to company standards. 
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). 
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 
• Be aware and offer the different products and services available at the hotel’s restaurant. 
• Review daily specials and changes on the menu with the correspondent F&B team. 
• Handle restaurant reservations.   
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. 
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. 
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards. 
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. 
• Identify opportunities to increase the F&B Department income by Upselling. 
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. 
• Follow all relevant health department rules/regulations and all customer service guidelines. 

What are we looking for?

 

• We are looking for F&B Service Interns 
• Vocational training on hospitality/F&B/kitchen .
• Fluency in local language and knowledge of English is highly valuable.
• Ability to work on his/her own and as part of a team.
• Organizational skills.
• Ability to work under pressure. 
• Customer service oriented.
• Focus on detail. 

Internship Benefits

• Experiência internacional – diversidade de 150 nacionalidades diferentes.
• Refeições na cantina.
• Alojamento partilhado num apartamento para STAFF.
• Fardas e serviço de lavandaria para as mesmas.
• Certificado de estágio.
• Oportunidades de desenvolvimento de carreira, com desafios nacionais e internacionais.
• Grande variedade de programas de formação para desenvolver competências.
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.

Contacto

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