Empresa:

Sheraton Cascais Resort

Descrição da Função

Main Responsibilities:

• Develop and implement effective operational strategies and procedures to maximize efficiency, quality, and profitability in all F&B outlets together with F&B Manager.
• Monitor daily operations to ensure compliance with health, safety, and sanitation standards, as well as local regulations.
• Conduct regular inspections of F&B outlets to assess cleanliness, service quality, and adherence to standards.
• Continuously evaluate and improve operational processes to enhance customer satisfaction and optimize resource utilization.
• Set performance expectations, provide regular feedback, and conduct performance evaluations.
• Foster a positive work environment that promotes teamwork, professional growth, and exceptional customer service.
• Coordinate staff schedules, ensuring adequate coverage based on business demands.
• Handle guest complaints and inquiries promptly and professionally, striving to resolve issues to the guests' satisfaction.
• Maintain strong relationships with regular guests, ensuring personalized service and anticipating their needs.
• Seek opportunities for upselling and promoting special events, offers, or promotions.
• Implement effective inventory control measures to minimize waste, spoilage, and theft.

Requirements:

• Self-directed;
• Spirit of initiative and teamwork;
• High competence in people management;
• Experience in banquets, breakfasts, ;
• Hotel Experience.

Training/Professional Experience:

• 1-3 years of experience in similar roles.

Language skills:

• Good communication skills in English and Portuguese (written and spoken).

Observações

Lisboa (Portugal)