Empresa:

Sheraton Cascais Resort

Descrição da Função

Mission

We are seeking a highly skilled and experienced F&B Manager to oversee the day-to-day operations of our Food and Beverage (F&B) department. The F&B Manager will be responsible for ensuring smooth functioning and exceptional service delivery in all F&B outlets, including restaurants, bars, banquets, and room service. This role requires strong leadership, organizational, and operational skills, along with a passion for delivering outstanding customer experiences.

Responsibilities:

Operational Management:

• Develop and implement effective operational strategies and procedures to maximize efficiency, quality, and profitability in all F&B outlets.
• Monitor daily operations to ensure compliance with health, safety, and sanitation standards, as well as local regulations.
• Conduct regular inspections of F&B outlets to assess cleanliness, service quality, and adherence to standards.
• Continuously evaluate and improve operational processes to enhance customer satisfaction and optimize resource utilization.

Staff Management:

• Recruit, train, and supervise a high-performing team of F&B staff, including servers, bartenders, hosts, and support staff.
• Set performance expectations, provide regular feedback, and conduct performance evaluations.
• Foster a positive work environment that promotes teamwork, professional growth, and exceptional customer service.
• Coordinate staff schedules, ensuring adequate coverage based on business demands.

Menu Planning and Development:

• Collaborate with the culinary team to develop and update menus that cater to customer preferences and seasonal trends.
• Oversee food and beverage costing, pricing, and profitability analysis to maximize revenue and control costs.
• Ensure menu items are consistently prepared and presented according to established standards.
• Monitor customer feedback and adjust menus as necessary to enhance guest satisfaction.

Guest Relations:

• Foster a guest-centric culture throughout the F&B department, encouraging staff to provide exceptional service.
• Handle guest complaints and inquiries promptly and professionally, striving to resolve issues to the guests' satisfaction.
• Maintain strong relationships with regular guests, ensuring personalized service and anticipating their needs.
• Seek opportunities for upselling and promoting special events, offers, or promotions.

Financial Management:

• Prepare and manage the annual F&B budget, monitoring expenses, and revenue performance.
• Analyze financial reports and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Implement effective inventory control measures to minimize waste, spoilage, and theft.
• Collaborate with the finance team to ensure accurate billing, invoicing, and financial reconciliations.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience as an F&B Operations Manager or in a similar role within the hospitality industry.
• Strong knowledge of F&B operations, including restaurant management, bar service, banquets, and room service.
• Excellent leadership and team management skills, with the ability to inspire and motivate staff.
• Exceptional organizational and problem-solving abilities, with keen attention to detail.
• Solid understanding of financial management principles, including budgeting and cost control.
• Excellent communication and interpersonal skills.
• Proficient in using hospitality software and point-of-sale (POS) systems.

Observações

Lisboa (Portugal)