About the role
We are seeking a highly organized and service-driven F&B Call Agent to support the operational and administrative needs of the restaurant. This role plays a key part in ensuring smooth internal communication, guest satisfaction, and the coordination of group events—at Dani Brasserie. The ideal candidate has a passion for hospitality and consistently goes above and beyond to elevate the guest experience.
What you will do
• Answer and manage incoming telephone calls related to the F&B department, providing prompt, accurate, and courteous service.
• Reconfirm guest reservations for all F&B outlets, ensuring all details are correct and special requests are noted and communicated.
• Manage the F&B department email inbox: handle guest inquiries, provide information, and coordinate with internal departments as needed.
• Prepare and send proposals for group bookings at Dani Brasserie, tailoring responses to guest needs and expectations.
• Coordinate group bookings at Dani Brasserie, including:
- Creating and maintaining detailed event orders (BEOs/minutas).
- Communicating dietary restrictions and guest preferences to the culinary team.
- Acting as the liaison between service, kitchen, and events teams to ensure flawless execution.
• Perform proactive tasks to enhance the overall guest experience by anticipating needs, offering personalized touches, and delivering thoughtful service that exceeds expectations.
• Support the wider F&B team with administrative duties and special projects.
• Provide support to the host/hostess team on the floor as needed.
What you bring
• Previous experience in luxury hospitality, ideally in F&B coordination, events, or guest relations.
• Exceptional written and verbal communication skills in English and Spanish (additional languages a plus).
• Strong attention to detail, time management, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and experience with hotel/restaurant systems (e.g., Opera, SevenRooms, OpenTable, Canva).
• A passion for delivering outstanding service and creating memorable guest experiences.
What we offer
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resort.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
- 50 days of vacation per year.
- Day of the birthday free.
- Private medical insurance.