We are seeking an experienced manager to lead and guide a consulting practice in shaping breakthrough customer experiences and driving transformation for the clients.

Description

· Lead and grow the team, creating a high-performing group of designers, strategists, and innovators.

· Foster a culture of creativity, curiosity, and design excellence within practice.

· Serve as a strategic advisor to C-suite and senior client stakeholders.

· Translate complex customer insights, technology trends, and business challenges into clear, actionable experience strategies.

· Guide clients through transformation programs involving digital initiatives.

· Bring forward insights on emerging trends from cloud and AI to social ecosystems.

· Support business development by shaping proposals, leading pitches, and articulating compelling visions for clients.

Profile

· Bachelor's or master's degree in graphic design, Communication, Innovation, UX/UI Design, or a related field.

· 7+ years of experience in consulting, customer experience, innovation strategy, service design, or digital transformation.

· Proven experience leading multidisciplinary teams, preferably in a consulting or agency environment.

· Demonstrated ability to influence senior executives and communicate confidently in high-stakes settings.

· Strong grounding in customer-centric design, CRM, cloud computing, digital platforms, and social media ecosystems.

Job Offer

* Support, coaching and feedback from some of the most engaging colleagues around.

* Opportunities to develop new skills and progress your career.

* The freedom and flexibility to handle your role in a way that's right for you.